The following are the general terms & conditions – applicable for the products for unless otherwise mentioned herewith.
A service(s) sold by ‘Private Dubai Tours’ (PDT) is hereby referred as the ‘product’ and person(s) – intending to travel with PDT – with their names on our booking form is referred herewith as ‘customer’.
The agent must receive all full payments in order to confirm a booking. By booking, it’s taken as the customers have gone thru, grasped as well as accepted the booking conditions of PDT.
Once PDT confirms a booking and subsequently issues a confirmation in writing, there comes in existence a contract - between ‘Private Dubai Tours’ and customer.
All persons whose names appear on the booking form, with terms and conditions, are assumed to fully understand and agree with these conditions and terms, and those who sign this booking form are automatically assumed to be the authority on all the others behalf.
UAE courts’ exclusive jurisdiction applies to this so called contract with all these specified matters. The right to decline any booking at own discretion is reserved to 'Private Dubai Tours'.
Unless authorized by the CEO, signed and in writing, not any 'Private Dubai Tours' representatives or employees have any sort of right to undertake liabilities, or waive, vary or alter any of these conditions and terms.
The operations of this site are mainly divided into two sections:
Section A: For any destination various activities and services like tours, ground handling, and transfers are offered on online basis (payments / prices, availability), excluding flight tickets and hotels.
Section B: On offline basis - like email enquiry, live chat or call, holiday packages that include flight tickets and hotels are offered. However, subject to change are those payments and prices.
This site, that’s the total combination of images, text, videos, software, products, services, contents and all are collectively referred as the website is owned and managed by ‘Private Dubai Tours’, UAE.
To ensure the best availability as well as same rate for your selected activities, packages, or tours, or any related products provided by 'Private Dubai Tours', it’s highly recommended that you settle the respective amount at the earliest; as & when you choose the same. For that you can use your credit card, which upon booking may be charged. The charged amount will be re-credited in case that provider doesn’t accept / rejects your booking.
Your payment deposit, for your product, should be matching with the below-specified options/plans in order to get proper booking plus the e-voucher confirmation.
At the time of booking if the payment is made in full, you will get instant confirmation for your reservation request. You can make payment via MasterCard, visa card or thru bank transfers. Otherwise in case of packages, within 24 hours of confirmation; deposit 20% of the total rate (of package) and the balance; prior to 28 days of your departure date.
At the same time, also be aware of the fact that the land arrangements as well as the airfares, mentioned in some of our services, need 100% payment at the booking time. These also carry cancellation fee of 100% too. Mentioned prices in our advertisements too subject to vary seasonally, so are the exchange rates. You shall be notified of these changes while making the booking.
'Private Dubai Tours' makes every effort to get your request confirmed. However it has to be noted that until you receive the e-confirmation from us, your travel arrangements are not deemed as final. And the right to amend any changes like the product price rest with 'Private Dubai Tours'. Such circumstances can be inside and outside our control, such as variation in hotel availability, adjustments in hotel rates, admission fees, changes in airport embarkation or disembarkation rates, landing taxes, services fees, dues fluctuations, fuel charges, airfare schedules, transportation charges, or other charges w.r.t governmental actions, to name a few.
Also refer the upcoming paragraph titled “Cancellation / Amendments by Clients” for further info regarding cancellation fees for other services.
All hotels, resorts and hotel apartments in Dubai apply the ‘tourism dirham fee structure’, with effect from 31st March 2014, in compliance with the Council Resolution No.2 of 2014 of the Dubai Government. Thus for hotel accommodation in Dubai, hotel(s) charge ‘tourism dirham’ on guests upon check out.
Clients / customers need to provide their full names, as they appear on the passport, correctly to 'Private Dubai Tours' while making the booking. The booking deem as confirmed upon receipt of full payment and issue of payment voucher. Changes made to clients booking, if any, are subject to availability of various factors.
It should be noted; subject to change are the 'Private Dubai Tours' general terms of business, that too without prior notice. Still applicable and valid are the terms at the time of each & every bookings. However the future booking to be done with the existing terms is beyond guarantee and claim of the customers.
Our cancellation policy is applicable as per the below-mentioned sections.
Customers are advised carefully go thru the information-section on 'Private Dubai Tours' voucher. The cancellation policy of 'Private Dubai Tours' is deemed authoritative in case of cancel of activity by the customer. But cancellation charges will be levied by 'Private Dubai Tours'; provided no cancellation policy is stated on our product page or voucher. The charges are as follows:
# Full refund – up to 04 days before commencement of the particular activity
# No refund – in case of no show, or, 0-3 days before commencement of the activity
We make the refund by crediting to that particular customer’s credit card, used for booking, within 30 working days. In case that particular credit card payment is not revoked or honored, before the use of booked service, it will be treated as cancellation of booking with applicable cancellation fees. Restrictions apply to further damage claims.
Cancellation under unforeseen circumstances In case the intended activities, tours seem endangered or impossible under unavoidable / unforeseen external circumstances, or unexpected governmental actions or hostile weather conditions, 'Private Dubai Tours' reserve the right to cancel that activity or tour without adhering to the mentioned cancellation period. The same right rests with that particular supplier, for that tour or activity, too. Any sort of damages compensation, or legal claims or whatsoever are excluded in this case.
If the conduct of an activity is interfered by a particular customer’s participation, or others as well as him/her are a risk due to participation, or the eligibility requirements are not met by that customer, 'Private Dubai Tours' reserves the right to exclude the customer from that activity, or deny admission for the same. In that case no refund will be issued for the paid price.
Alternative rules or other related conditions can be seen on concerned products / services page(s).
To cancel, clients should convey to 'Private Dubai Tours' in writing that bears the sign of the lead passenger who made the booking. On the specified date of that cancellation request, as received by 'Private Dubai Tours', the cancellation will take place. Amount refunded with respect to purchase(s) thru Private Dubai Tours’ website will be in accordance with the actual payment mode.
Cancellation charges will be applied as per the following:
PRIOR TO DEPARTURE CANCELLATION CHARGE % (ON PACKAGE RATE)
Up to 14 days AED 500 per person
7 to 2 days (48 hours) 50% (AED 500 per person min.)
1 day 100%
When the client receives refund by 'Private Dubai Tours', amount of refund is determined by external circumstances evidence as well as the relevant conditions. However the bank charges of the client, process charges of that particular amount credited, will not be borne by 'Private Dubai Tours'. In case of confirmation of hotel reservations, to replace hotels with others belonging to same category; that right rests with 'Private Dubai Tours'. Hotels are at their liberty to shut down facilities, without notice, owing to operational issues. Also for services partially used and for air tickets, no refund will be issued.
If the lead passenger makes any amendments on the booking form, after confirmation of the booking, supplement charges for the amended services will be incurred along with AED 250 as administration fees. No guarantee can be given to the requested change. Owing to reasons such as serious illness or injury or death or jury service or redundancy prevents a member among the booking party from travelling, upon written confirmation from 'Private Dubai Tours' that booking or tour with similar coast and standard can be transferred to another eligible person. And as mentioned earlier, the refund amount for any purchases / services made thru Private Dubai Tours' website will be in accordance with the actual payment mode by that client(s).
In any circumstances the right to cancel the confirmed booking rests with 'Private Dubai Tours'. But it should be noted that a confirmed product / guaranteed departure will not be cancelled by 'Private Dubai Tours' until unless unexpected unavoidable occurrences like force majeure such as adverse weather conditions, nuclear or natural disaster, industrial dispute, civil strife or riot, terrorist activity, threat of war or war, so on, that are beyond our control. In such cases, change to a tour or forced cancellation owing to beyond-control superior forces, compensation will not be available. But a compatible holiday or an alternate date or return of the client’s entire payments - minus any paid insurance premiums - will be issued by 'Private Dubai Tours'; provided we are unable to process any confirmed service / booked tour.
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